TurboTax account recovery worked when you forgot your password, user ID, or both. It is a common issue, but what if your TurboTax won’t recover my account issue occurs. If you can’t recover the account,then copy this URL: https://accounts/intuit.com/account-recovery.html. Close all your browsers and then open a new browser and paste the URL mentioned, and follow the instructions as given. To check whether you have multiple accounts, then choose the option saying “try something else. It will prompt you to enter the personal information and let you know whether or not you have multiple accounts.